Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.roohpublication.com (the “Site”).

 

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
  • “Log files” track actions on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Your name, billing address, shipping address, payment information (e.g., credit card numbers), email address, and phone number.
  • We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we are discussing both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information to:

  • Fulfil any orders placed through the Site (including processing payment information, arranging shipping, and providing invoices and/or order confirmations).
  • Communicate with you.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertisements related to our products or services, in line with your preferences.

We use the Device Information to:

  • Screen for potential risk and fraud (e.g., your IP address).
  • Improve and optimize our Site (e.g., generating analytics about customer browsing behaviour and assessing marketing campaign success).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example:

Additionally, we may share your Personal Information to:

  • Comply with applicable laws and regulations.
  • Respond to subpoenas, search warrants, or other lawful requests for information.
  • Protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that may interest you. For more information about how targeted advertising works, visit the Network Advertising Initiative’s (NAI) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

If you have any questions about this Privacy Policy, please contact us at:

  • Email: [Insert your email address]
  • Phone: [Insert your contact number]

Thank you for visiting www.roohpublication.com!

Shipping Charges
  • Shipping charges are non-refundable.
  • In the event of a return or refund, only the product cost will be refunded, as per our return policy.
Processing Time
  • Orders are typically processed and dispatched within 2 business days from the date of order confirmation.
  • Processing times may vary during holidays, sales, or unexpected circumstances.
Delivery Time
  • Once dispatched, delivery usually takes 7 to 10 business days, depending on the destination.
  • Delivery times may vary based on the distance, local conditions, or unforeseen delays. Some orders may arrive earlier based on the city or shipping carrier.
Tracking Information
  • You will receive a tracking number once your order is dispatched, allowing you to monitor your shipment’s progress.
Shipping Issues
  • We are not responsible for delays caused by the shipping carrier or customs (if applicable).
  • If you experience any issues with shipping, please contact us, and we will assist in resolving the matter.

Thank you for your understanding! For any queries, feel free to contact our customer support team.

Eligibility for Return
  • Timeframe: Products must be returned within 1.5 days from the day you receive your order.
    • Day 1 is the date your order is delivered, as confirmed by the tracking details.
  • Conditions: Returns are accepted under the following circumstances:
    • The product is damaged or defective.
    • You received the wrong product.
    • The product is not functioning as intended.
How to Initiate a Return
  • To initiate a return, contact us:
    • Email: [Insert your email address]
    • Phone: [Insert your contact number]
  • Our team will guide you through the return process.
Return Guidelines
  • The product must be returned in its original condition, along with all packaging, accessories, and documents (if applicable).
  • Once the returned product is received at our warehouse, it will undergo a quality check to ensure eligibility for a refund.
Refund Process
  • Refunds will be initiated 4-5 business days after the returned product clears our quality check.
  • Refunds will only cover the product cost. Shipping charges are non-refundable.
  • Full refunds will be issued for eligible returns due to damages, defects, or wrong shipments.
Additional Notes
  • Returns that do not meet the above criteria may be declined.
  • For any further assistance, feel free to reach out to us via email or phone.

We appreciate your understanding and cooperation. Thank you for choosing us!

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